सदस्यागण , कृपया समस्या पंजीयन करने के पहले महत्वपूर्ण सूचना पढ़ें ।

Hello members,  

The purpose of making this portal is dedicated to all of by the association for the progress of all the members, to establish unity, integrity and brotherhood in the organisation. This portal has been created for the association members for information, assistance and resolution of any problem related to their YTSK counter operation, any problem, technical information, harassment by any railway officer or RPF, or incident with any other problem. . This association is always for the benefit of the members of its organisation and for your upliftment. The Association is not liable for any assistance, in case there is any violation of any rules by member, misbehaviour with passengers or railway officials, Tatkal and bulk tickets or its black marketing, illegal collection of passengers etc. We are always been together and committed to helping each other in case you are being harassed by railway officials,  atrocities etc. In the time of trouble like any legal process, the association will help you through advocate for legal help. Please follow below points :   

1. According to the written rules with Indian Railways and YTSK operator, you should follow all those facilities and points in letter and spirit. 

2. Never violate YTSK rules or allow illegal ticket related work to happen at your counter. 

3. Teach your fellow employees to treat railway passengers with courtesy, cooperation, service, humaneness and respect. 

4. Remember that your customers are always the god of a business, so do not cheat or charge excessive taxes from them. 

5. Do not do any kind of illegal business at YTSK counter, tatkal ticket by IRCTC, black marketing, demanding excess face value on the ticket etc. 

6. Keep record of all documents related to YTSK like attendance of workers, MR receipts, acknowledgement, daily sales records etc. 

7. Provide basic facilities like drinking water, suitable seating area, CCTV, sanitiser, important information board information for railway passengers. 

8. Arrival and departure time of all  mail and express trains from the local station, fare and related information must be put up on a notice board. 

9. Help illiterate or physically challenged passenger during filling of the ticket requisition form. you can do fill it by yourself  and can be put the 

    thumb impression of the passenger in place of signature. Write passenger's  name by yourself by making a circle of the passenger's thumb 

     impression.  

Write us your problem in-case:  

1. When you are in troubled due to some technical problem and railway is not getting cooperation in resolving it. 

2. Your rights are being violated, and you are not getting the facility / benefit as per YTSK rules. 

3. There is a problem in getting the benefit of the revised new rules for YTSK by the local railway authorities or division. 

4. When you are being implicated or harassed in any false case by the local railway RPF. 

5. You are being subjected to excesses by the Railway vigilance team in spite of discharging the responsibilities as per YTSK rules. 

6. No Railway Officer, Railway RPF, Surveillance Team have right to check/count cash at YTSK counter, if forced to do so. If they do, then report it. 

7. For non-adherence to the revised manual by the Local Railway Officer, RPF, Monitoring Officer. 

8. YTSK for operator and associates at local railway station for YTSK related activities like depositing MR, taking ticket roll and other works Photo 

     identity of is not being provided.  

Attach the document with your written concerns :

1. Self written application in which all the information related to the problem etc. should be written in clear and simple language. 

2. Evidence - A copy of the relevant documents, drafts and correspondence made by you to the railway officials or division for proof. 

3. A copy of the reply to the correspondence made or received in the past to the Railway Officers or Division on the problem concerned. 

4. Any other information directly related to your problem.   

Thank you 

Raj Kumar Pandit 

(Vice President) 

YTSK Association (Regd.), New Delhi.